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Emotional Intelligence
GS-IV: Ethics, Integrity & Aptitude
Useful for: UPSC Civil Services
Overview
Emotional intelligence is the ability to recognise, understand and manage one’s own emotions and those of others; it improves leadership and service delivery.
Key points
- The term was developed by Peter Salovey and John Mayer (1990) and popularised by Daniel Goleman (1995).
- Goleman’s components: self-awareness, self-regulation, motivation, empathy and social skills.
- EI helps in handling stress, conflict and public grievances.
- Leaders with high EI build trust and teamwork.
- EI can be developed through feedback, reflection and training.
- EI complements, not replaces, rules and competence.
Practice MCQs
From the perspective of definition and scope, which one of the following statements about Emotional Intelligence is correct?
- Emotional intelligence means agreeing with everyone to avoid conflict.
- Emotional Intelligence is unrelated to institutions, processes or real-world applications.
- Emotional Intelligence has no exceptions or limitations in exam analysis.
- Emotional intelligence involves recognising, understanding and regulating emotions in oneself and relationships.
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Answer: (d) Emotional intelligence involves recognising, understanding and regulating emotions in oneself and relationships.. Emotional intelligence involves recognising, understanding and regulating emotions in oneself and relationships.
Consider the following statements on Emotional Intelligence, focusing on definition and scope: 1. Emotional intelligence involves recognising, understanding and regulating emotions in oneself and relationships. 2. High-pressure public service benefits from self-regulation and empathy without abandoning rules and evidence. Which of the statements given above is/are correct?
- 1 only
- 2 only
- Both 1 and 2
- Neither 1 nor 2
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Answer: (c) Both 1 and 2. Both statements are correct.
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