Kundali IQHome › Exam notes › KVS › Conflict Resolution
Conflict Resolution
Interview & Academic Portfolio
Useful for: KVS, NVS, Central Univ./IIT/NIT Faculty, OAVS, Sainik Schools
Overview
Conflict resolution manages disagreements constructively so that relationships and goals are protected.
Key points
- The Thomas–Kilmann model lists five styles: competing, collaborating, compromising, avoiding and accommodating.
- Collaborating seeks a win–win solution.
- Active listening and empathy reduce tension.
- Focus on interests, not positions.
- Mediation uses a neutral third party.
- Follow-up ensures agreements are kept.
Explanation
- Avoiding may suit trivial issues but not important ones.
- Compromise gives each side part of what it wants.
- Clear rules and fair processes prevent conflict.
- Leaders should address conflict early.
- Cultural sensitivity matters in diverse teams.
Step by step
- Identify the concept, law or fact asked.
- Recall the definition, formula, example or year.
- Apply it and eliminate mismatched options.
Examples
- Two teachers disagree on exam schedules; the head helps them design a shared timetable → collaborating.
- A dispute resolved by each giving up part of their demand → compromise.
- A neutral senior colleague facilitating discussion → mediation.
Traps and advanced points
- Trap: Using avoidance for serious conflicts.
- Trap: Taking sides early.
- Trap: No follow-up.
Quick revision
- Five Thomas–Kilmann styles.
- Interests, not positions.
- Mediation.
Practice MCQs
Conflict between two teachers is best handled by —
- ignoring it
- open dialogue and fair mediation
- transferring both at once
- taking one side
Read chapter notes · Similar questions
Show answer
Answer: (b) open dialogue and fair mediation. Listen to both, focus on the issue.
The Thomas–Kilmann model lists how many conflict styles?
- four
- five
- six
- three
Read chapter notes · Similar questions
Show answer
Answer: (b) five. Competing, collaborating, compromising, avoiding, accommodating.
The style seeking a win–win solution is —
- accommodating
- competing
- collaborating
- avoiding
Read chapter notes · Similar questions
Show answer
Answer: (c) collaborating. Collaborating.
Each side giving up part of its demand is —
- compromising
- competing
- avoiding
- collaborating
Read chapter notes · Similar questions
Show answer
Answer: (a) compromising. Compromise.
A neutral third party helping resolve a dispute is —
- competition
- punishment
- mediation
- avoidance
Read chapter notes · Similar questions
Show answer
Answer: (c) mediation. Mediation.
A key principle is to focus on —
- blame
- interests, not positions
- positions, not interests
- winning only
Read chapter notes · Similar questions
Show answer
Answer: (b) interests, not positions. Principled negotiation.
Avoiding is appropriate mainly for —
- serious safety issues
- all conflicts
- legal disputes
- trivial issues
Read chapter notes · Similar questions
Show answer
Answer: (d) trivial issues. Not for important matters.
Giving in to the other side’s wishes is —
- collaborating
- compromising
- accommodating
- competing
Read chapter notes · Similar questions
Show answer
Answer: (c) accommodating. Accommodating.
Active listening in conflict mainly —
- wastes time
- ends discussion
- reduces tension
- increases anger
Read chapter notes · Similar questions
Show answer
Answer: (c) reduces tension. People feel heard.
After an agreement, leaders should —
- forget it
- punish both sides
- announce winners
- follow up
Read chapter notes · Similar questions
Show answer
Answer: (d) follow up. Ensure it is kept.
More topics in this chapter
Notes and questions are written by Kundali IQ for practice. They are not official papers; always check the latest official notification for the syllabus and pattern.