Codes, Citizen Charters & Work Culture

Overview

Codes of ethics and conduct, citizen charters and a positive work culture translate values into everyday service standards.

Key points

• A code of ethics states broad values; a code of conduct lists specific do’s and don’ts.
• The Citizen’s Charter idea began in the UK (1991) and spread to India in the late 1990s.
• Sevottam is a model for service-delivery excellence including charters and grievance redress.
• CPGRAMS is the central online grievance redress portal.
• Work culture includes punctuality, teamwork, accountability and respect for citizens.
• Charters work only when standards are measurable and enforceable.

Practice MCQs

1. From the perspective of definition and scope, which one of the following statements about Codes, Citizen Charters & Work Culture is correct?

   1. Codes, Citizen Charters & Work Culture has no exceptions or limitations in exam analysis.
   2. Codes of ethics express principles; codes of conduct translate expectations into behavioural rules.
   3. Publishing a code or charter by itself guarantees ethical behaviour and high service quality.
   4. Codes, Citizen Charters & Work Culture is unrelated to institutions, processes or real-world applications.

   Read chapter notes · Similar questions

   Show answer

   Answer: (b) Codes of ethics express principles; codes of conduct translate expectations into behavioural rules.. Codes of ethics express principles; codes of conduct translate expectations into behavioural rules.

   Save for revision I got it right I got it wrong

2. Consider the following statements on Codes, Citizen Charters & Work Culture, focusing on definition and scope: 1. Codes of ethics express principles; codes of conduct translate expectations into behavioural rules. 2. Citizen charters are useful when standards, responsibilities, timelines and grievance redress are operationally linked. Which of the statements given above is/are correct?

   1. 1 only
   2. 2 only
   3. Both 1 and 2
   4. Neither 1 nor 2

   Read chapter notes · Similar questions

   Show answer

   Answer: (c) Both 1 and 2. Both statements are correct.

   Save for revision I got it right I got it wrong

More topics in this chapter

• Moral Thinkers & Ethical Traditions
• Public Service Ethics & Accountability
• Probity, Transparency & RTI